Terms of Service & Acceptable Use Policy

1. Agreement

These terms govern use of SchoolConnect, the school operations platform operated by YNS Philippines Inc. By creating an account, signing in, or asking a school to enroll on the platform, you agree to this Terms of Service and Acceptable Use Policy.

If you use SchoolConnect for a school, you confirm that you are authorized to bind that school for the workspace you administer. Parents and teachers agree for their own accounts.

2. Accounts and roles

Access is role-scoped. A school administrator, teacher, finance staff member, or parent only reaches the records their role is allowed to see inside that school’s workspace.

• Keep your password private. SchoolConnect stores passwords as hashes, not plain text.
• Do not share a login, or let another person act through your account.
• Tell your school administrator if you believe an account has been used without permission.

3. Acceptable use

Use the platform for school operations: enrollment, attendance, gradebooks, announcements, family messaging, and tuition records. You may not use it to harm another school, another family, or the service.

• Do not upload malware, unlawful content, or personal data you are not authorized to hold.
• Do not attempt to view, copy, or export another school’s records.
• Do not probe, scrape, or disrupt the service, or bypass role checks.
• Classroom messages and announcements must be appropriate for students and families.

4. Student Data and RA 10173 Roles

Under the Philippine Data Privacy Act of 2012 (RA 10173), the School and YNS Philippines Inc. hold different statutory roles. Those roles are not interchangeable.

• Personal Information Controller (PIC). The School is the PIC. It has primary accountability for parental consent and for the accuracy of the student and parent records it places in SchoolConnect.
• Personal Information Processor (PIP). YNS Philippines Inc. is the PIP. It processes those records exclusively on behalf of the School, and only to operate the workspace the School has enrolled.

Records held for a School are protected with these controls:

• School-scoped tenant isolation. Each School is a separate tenant, and records are not shared across institutions.
• Passwords are stored as hashes, not as plain text.
• Data in transit is protected with TLS 1.3.
• Database storage is encrypted with AES-256.

A fuller description of transport security, tenant isolation, and file handling is on the Privacy & Security page.

5. Tuition Records, Ledger Keeping & Payment Proofs

SchoolConnect is strictly an administrative ledger and record-keeping software. It has no integration, partnership, or connection to online banking, payment gateways, or money transmission services.

• The platform does not process, transfer, hold, or touch money or funds in any way.
• All financial transactions occur independently between parents and the school’s own external bank accounts.
• Uploaded receipts and screenshots are strictly proof-of-payment records. They require authorized manual verification by the school’s finance office. The platform does not treat an upload as a completed payment.
• A balance or receipt status changes only after that office records the verification. Do not submit an altered, reused, or false proof.

6. School Content and Public Webpages

The school keeps ownership of the records, materials, announcements, and photos it or its staff upload. SchoolConnect may host and display that content so authorized users inside the same school can do their work.

Classroom activity photos are shown to linked families and are removed on the retention schedule described in the privacy center. Learning files and payment proofs are served through signed-in download routes, not a public folder.

Plans that include a public webpage may publish a microsite at schoolconnect.ph/[school-name]. The School assumes full liability for the media and notices it publishes there, including text, photos, and logos, and for any copyright claim that content gives rise to.

• YNS reserves immediate takedown authority. It may take down, unpublish, or redirect a hosted public page as soon as the subscription lapses.
• YNS may take the same step if the page breaks the acceptable use rules in Section 3.

7. Subscription Plans, Cancellation & Termination

A 14-day free trial expires automatically when the 14 days are over. No 30-day notice is required for a trial. The written-notice rule below applies only after the School converts the trial to a paid plan or to the Free Tier.

Student capacity counts only active, enrolled students in the current academic year. Graduated, un-enrolled, and archived profiles do not count toward the limit. Campus count is limited the same way, by the plan the School is on. Examples of the current published limits are: Free Tier, 20 students; Starter, 150 students; Growth, 500 students across 3 campuses. The Enterprise plan is uncapped. Adding a student past the enrolled limit requires an upgrade. Features that a plan does not include stay switched off.

A school may cancel an institutional plan by sending written notice at least 30 days before the cancellation date to schoolconnect@yns.ph. Access continues through the end of the current paid billing period. Cancellation does not cut the workspace off in the middle of a period that has already been paid.

SchoolConnect may end access immediately, without that 30-day notice, for a serious breach of security or of the acceptable use rules in Section 3. A lapse of this kind is not used to move one school’s records into another school.

• After termination, the School has a guaranteed 30-day window to export its records before permanent deletion.
• When that window closes, remaining school data is deleted in line with the Philippine Data Privacy Act of 2012 (RA 10173).
• Export requests during the window go to the same address used for cancellation.

8. No-Refund Policy

Platform license fees and school tuition are separate. Only the school handles student money. SchoolConnect does not.

• Platform license fees. Setup fees and monthly or annual plan fees paid to SchoolConnect are strictly non-refundable once the workspace is provisioned. Early cancellation does not create a partial or prorated refund.
• School tuition and student payments. SchoolConnect holds no tuition funds and issues no tuition refunds. Tuition disputes, deposit returns, withdrawal settlements, and any other refund of money paid to the school are governed only by that school’s own policy and must be directed to campus administration.

9. Platform Availability, Maintenance & Disclaimers

The service is provided on an “as is” and “as available” basis. YNS does not warrant that SchoolConnect will be uninterrupted, error-free, or fit for a purpose the School has not agreed in writing.

YNS is not liable for disruption caused by a Philippine internet service provider, a dropped cellular connection, a power outage, or a scheduled maintenance window. Maintenance that can be planned is kept to off-peak hours.

10. Contact

Questions about these terms, or a request about school data, can be sent to schoolconnect@yns.ph. YNS Philippines Inc., Makati City, Philippines.

For a record inside your own school—an attendance mark, a grade, or a posted payment—contact that school’s administrator. They control the workspace.

These terms may be updated. The effective date at the top of this page changes when a revision is published. Continued use after that date is acceptance of the revised terms.